Do you accept exchanges?

No, we do not facilitate exchanges.

Can I return a product?

Unfortunately we do not accept product returns. A product can be returned only if it is damaged/incorrect.        

How do I get a refund?

Once your return has been accepted and reached our warehouse, we will initiate a refund via your original payment process. The refunded amount will take 5-7 days to reflect in your account.

Can I edit my order once it has been placed?

No, you cannot edit your order once it is placed.

Do I need to set up an account to place an order?

For an easy and hassle-free checkout, we recommend you create an account on Mysa. You can avail exclusive offers and discounts and we promise we won’t spam you!

Do you provide COD?

Yes, we offer COD at an additional charge of INR 100/-.

Please make sure to log into your account on Mysa to avail the benefits of COD.

Can I place a custom-made order? What are the charges for the same?

Yes, you can surely place a custom-made order with Mysa! Please feel free to email us at Charges will be applicable as per your customisation and the brands discretion.

Can I return my custom-made order?

Custom-made orders are not applicable for a return or exchange.

Can I cancel my order once placed?

Unfortunately, you will not be able to cancel an order once it has been placed.

In case of any issues please contact us at


When can I expect my order to be delivered?

Please refer to the delivery timelines mentioned in the description of each product.

Are there any shipping charges?
You can avail free shipping on all orders.

How can I track my order?

You can track your order by click on this link: Track My Order.


To sell with us:

For customer queries & complaints:

For custom orders: